Date of Award
Master of Arts (MA)
David M. Cheshier, Ph.D. - Chair
Arla G. Bernstein, Ph.D.
This project is designed as an aid to those interested in practicing, researching or teaching crisis communication. For public relations’ practitioners, it offers a comprehensive approach for structuring a crisis communication plan. For researchers, several theoretical frameworks for the study of crisis communication are provided, with the goal of allowing them a more complete foundation for executing future research. Those involved in teaching crisis communication are offered additional resources such as a sample crisis communication plan, media guidelines and a concluding case study for educating future practitioners.
Smith, Joshua Lee, "When It Hits the Fan: A Public Relations' Practitioners' Guide to Crisis Communication" (2007). Communication Theses. Paper 19.