"Call Center Training in Language in the Philippines"
Globalization, Communication and the Workplace: Talking Across the World
Gail Forey and Jane Lockwood-Lee
Interpersonal Communication, Intercultural Communication, Discourse Analysis, Communication in Organizations, Business Communication, Information Resources Management, Data Processing, Globalization
Friginal, Eric. “Call Center Training and Language in the Philippines.” Globalization, Communication and the Workplace: Talking Across the World. Eds. Gail Forey & Jane Lockwood-Lee. New York: Continuum, 2010. 190-203.