Current information science literature says that library services need to be marketed to users. While the literature has lots of advice on how to develop a marketing plan, there have been few reports on the actual implementation of a marketing campaign and the resulting impact on academic library services. This case study describes the design, implementation and evaluation of a marketing campaign to promote the use of a new virtual reference service at Texas A&M University. The overall impact of the marketing campaign on the use of the service is discussed.
MacDonald, Karen I.; vanDuinkerken, Wyoma; and Stephens, Jane, "It's All in the Marketing: The Impact of a Virtual Reference Marketing Campaign at Texas A&M University" (2008). University Library Faculty Publications. Paper 30.